We pride ourselves on our customer service, and we’re looking to build long lasting relationships with our customers so it’s paramount to us that we understand each other. Our process is simple, but at every point you are at the forefront of our consideration.
— Free, No Obligation Demonstration–
Fill out your details and we’ll contact you to book a no obligation demonstration of KC Smart Stock to show you how your business could enhance customer service with a smart stock control solution. Want to know more?
Installing a new stock control system into a business is a big step and requires investment in time as well as money. It’s vital that we work closely with you to fully understand your requirements and how your business interacts with technology at every step including stock management, accounts software and online sales, which is what we’ll do from the minute you start dealing with us.
Our structured process of creating connected stock control solutions has been honed over 40 years and uses concepts from well-known project management processes such as Agile and Prince II. Because every step of your journey, from consultation to installation, is documented it makes internal handovers from our implementations team to our support staff seamless and you’ll be kept in touch at every step of the way.
If you decide to make an enquiry and book a demo with us then we’ll match you up with an stock control specialist who will focus on understanding your business, from the EPOS system, stock management, accounts software to any another technology you use currently and what you’d like to achieve.
All of our stock control specialists have a background in the technical side of our software development, so they understand exactly what is needed to meet your requirements. Following the implementation of your new stock control system we will provide all of the essential training you and your team require to get the most out of your connected stock management solution.
As your project moves through our business, from initial demos and sales advice to support and training, we’ll assign you a dedicated project manager. The project manager will then work with your stock control specialist, our installation engineers and anyone at your business to organise and schedule all work required, including any third party work that is needed.
You will be kept up to date at every stage of the implementation process so you understand all of the timescales related to your project. Following the implementation of your new stock management system we will provide all of the essential training you and your team require to get the most out of your connected stock solution.
Changing stock control solution or switching to a new provider can be daunting, but we try and make it as seamless as possible for you and your team. We document every step of your process, meaning that our internal systems are constantly updated with information about your project.
This means that once the implementation phase is complete, our support team have full visibility of the work completed ready to help you out with anything needed in the future.
We believe that strong relationships are built by connecting with multiple people in your business and we do that by ensuring our management team check up with you at key stages of your project, ensuring that you happy with the progress.
We share direct contact details for all key members of staff, including managers and directors, so you can always get hold of someone if you need them.
The quality of support provided is directly related to the technical ability of our staff, which is why, as a minimum, every one of our KC Smart Stock support engineers goes through 4 weeks of intensive training with our management team. As we develop and build our own software we have a technical support team that directly works alongside our developers to maintain and support your systems.
We don’t stop there either, as lots of our customers integrate their accounts software into their stock control system as an minimum every one of our support staff is AAT accredited to show they have an understanding of accounts.
To ensure that you have a dedicated point of contact within The HBP Group, we assign you an account manager who oversees our support contracts with you. All of our account managers have a huge amount of experience of implementing and supporting businesses like yours who want to connect their Stock, Accounts and Online sales within their business.
As well as providing regular updates, statistics and reviews of our performance, your account manager will also help you with anything else you need from us.
With over 60 years experience in the industry, this family-run company has expanded greatly. Taskers needed an EPOS system which could automatically transfer data into their accounts package. With the incredibly expansive inventory due to the wide offering of products, they required an EPOS and stock system that could handle and navigate their inventory.
View Full Case StudyWe have ability to perform actions we weren’t able to do before, it reduces the amount of human error and we’ve received really dynamic and excellent support.
We help businesses across the UK manage their stock so they can easily focus on growing their business.
If you’re struggling with the challenges of separate manual processes from stock takes, to entering in accounts information and creating reports, reach out to us to discuss your current processes and find out how KC Smart Stock can help you connect all areas of your business together in one solution.
Our advice and guidance is always free and we’re happy to talk to any business, no matter what stage of the thought process they’re going through. We have built our business on the values of trustworthiness and passion and will happily provide assistance to you, so if you want a chat, just get in touch.
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Whether you currently manage all of your business processes separately or still write out paper invoices and manually input them into accounts software, you might be ready to hear more about how KCPOS software can help you. Our connected EPOS system is easy to manage and gives you the power of information you need to help your business grow. Streamline stock control, allow customers to pay on account, integrate with your accounts package – just a few examples of how our EPOS system can revolutionise your business.
Would you like to know more about our stock control solution and its business-wide benefits. If so, visit our dedicated page which covers all of the features and functionality it has, what they do and how it can help your business in each area from managing stock to reporting on your online orders.
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KC Smart Stock starts from a simple thought: Everything that happens in your business impacts on something else, so a single connected stock control system should monitor it all seamlessly, from stock control to accounts reporting. Find out more about how KC Smart Stock works to bring together your business.
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The requirement for an intelligent stock control system covers a wide range of businesses, from retail and hospitality to trade counters and wholesalers. If you want to find out if our connected stock control solution can help a business like yours, then we’ve broken things down by the sub-industries to help.
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Not sure if KC Smart Stock is right for you? Why not book a free demo of our stock control software? We’ll talk to you about your biggest challenges and we’ll build a demo that’s unique to you, using your own data. Our free demo is the best way to find out if KC Smart Stock is the right system for your business.
Find Out More >KC Smart Stock is currently supporting businesses across the UK with their stock control requirements. We currently have a 99% customer satisfaction rating and 98% customer retention rate.
Do You Even Need Support?
We’re so confident in our reliable solution that we do offer support, but we know you won’t need it.
Our simple service level agreement, guarantees a response in 1 hour and we aim to fix any issues within 8 hours. Don’t worry though, any mission-critical issues are escalated and prioritised, as we know how important your systems are to the running of your business.